Frequently asked questions

Membership

 

How much is a membership?

KAL offers several different memberships to suit everyone’s needs. You will find details of all membership options here

 

What is an off-peak membership?

An off-peak membership is available when our centres tend to be slightly quieter and we therefore offer a reduced membership pricing.

 Our off-peak times are: - Monday-Friday 9am and 4pm, any time on a Saturday and Sunday.

 

What is difference between a monthly and contract membership?

We offer both a monthly flexible membership which is more expensive  but gives members the flexibility to cancel with just 30 days’ notice or members can choose to commit to 12 full payments and in return for this commitment we give them a lower monthly rate. (please note any period of freeze or non-payment ae not included in the 12 payments.)

 

How do I qualify for a student membership?

To qualify for a Student membership, you will need to have valid Student ID which shows you are a full-time student. This will need to be provided when either joining, at the centre or on your first visit to the centre. Please ensure that your ID is still valid.

 

Where do I find details of the Flexi card and what is it?

As a Flexi Card holder you will benefit from a wide range of discounts and exclusive offers across Kirklees. You can use the card at all KAL centres and against a selection of local services and products. Benefits include:-entry level access to KAL, giving you access to discounted activity rates without taking out our full membership.  Details can be found here

 

However, if you swim or go to the gym more than twice a week or you attend more than two group fitness classes a week you could be paying up to £48 per month. When we have memberships starting from only £19.99!

 

How do I renew my Flexi Card online?

If you pay for your Flexi card by annual direct debit the good news is it will automatically renew every year. Alternatively, you can pay £5.00 at your local centre.

 

How do I cancel my Flexi card?

You can cancel your Flexi card Direct Debit by calling our Direct Debit collection agency on 01908 422007 giving 30 days’ notice. No refund on any pre-payments are permitted.

 

What is the difference between and standard and plus membership?

The difference between our Standard membership and Plus is that with our Plus membership you can access all centres. This includes the Stadium Health and Fitness Club any time of the day, any day of the week for use of gym, swim, classes and health suite. Please note there is a slight price difference between the two which you can find here 

 

Where do I get my member ID number from now, I have opened an account?

You member ID will be detailed on your welcome email and you will also be able to collect your ID number from your local centre’s reception.

 

How do I get on the KAL App? Is there a link to explain how to use it?

You can gain access to the KAL app via the App store or Google Play on your smart phone or tablet. All information on how to sign up to the app and what you can do using our app 

Classes

 

Class reminder email. Why do you keep sending me emails when I have attended?

As a matter of courtesy to all our members, if our system shows you did not swipe in for a class which you have booked, we send a gentle reminder.

 

If you fail to attend 5 classes or more in a calendar month, there will be a temporary booking restriction applied to your account. This means you will not be able to pre-book any classes during this time.

 

To ensure you don’t receive an email when you did attend a class, please ensure that your membership card is always swiped either at reception or at one of our card machines in the gym before any class. This will ensure our system records your attendance and will avoid any unnecessary emails.  

 

Why can’t you book classes until 9pm?

After listening to our customer feedback our online booking times were amended from midnight to 9pm, making it a little easier for our customers.

 

How do I book online?

You will need to register for our online booking system by either downloading the KAL app on your smart phone or tablet. You will need your ID number, this can be obtained from your welcome email.  Click on forgotten your PIN, enter your ID number, and you will receive an email, with a link to set your own 4-digit PIN. Once this has been done, you will be able to log in anytime, anywhere and check classes, timetables, check availability for racket sports and more….

 

Swimming

 

Why hasn’t my child’s home portal been updated?

Sometimes this can be as simple as no internet connection, so it’s not updated. However, if something doesn’t seem correct to you or it has not updated for several weeks, please get in touch with us or speak with your instructor.  

 

Why do the swimming instructors change?

We have many different, qualified swimming instructors within KAL and during the year we do experience instructor illness or have instructors on annual leave. KAL will always strive to provide consistency and high-quality swimming lessons for all, and for us to deliver our high standard swimming lessons we do aim to get every lesson covered where and when needed.

 

What are the pool temperatures? Is the small pool warmer?

We like to keep our pool temperatures the same across all sites that meet guideline requirements, please see below pool temperatures below: -

The Main pools (25m) are kept at around 28-29 degrees and our small pools are kept around 31-32 degrees

 

Yeah! Days Out

 

What is Yeah! Days Out?

Yeah! Days Out is where you will find all our family attractions, these include the Splash Park & Dare 2 Air located at Huddersfield Leisure Centre, TAG X and Stompers Play Gym, located at Batley Sports & Tennis Centre, WOW Wipeout at Dewsbury Sports Centre and Footgolf at Bradley Park Golf Course. You can find all availability, prices and how to book on our website 

 

Do you allow group booking or parties at the attractions?

Yes, our parties are amazing, you can find out about how to book a Yeah! Days Out birthday party or group booking at any of the above attractions & you can download our virtual booklet which will give you: - What’s included in a party, when parties are available, prices and, most importantly, how to book.

 

How long is the session in the Splash Park?

Our Splash Park sessions run for 90 minutes during off peak (without slides) and peak times (with slides).

 

We also have a Mini Splash and Play session that is designed for families with children 5 years and under that run for just 1 hour per session.

 

Both sessions are bookable 

 

Why have I not received my confirmation/tickets for a Yeah! Days Out attraction I have booked?

All E-tickets and confirmations are sent to the email address provided once a booking has been confirmed and paid for. This can take a few minutes to come through and we always advise you to check your junk email folder. If you still haven’t received any E-tickets or confirmation, please double check that your email was entered in correctly.

 

Alternatively, if everything is correct, please call us on 01484 766131 and our contact centre will be happy to help. Their opening hours are Monday–Friday 8:00-20:00 and weekends 8:00-17:00.

Kirklees Active Leisure is a charitable trust limited by guarantee.
Registered Office: Stadium Business & Leisure Complex, Stadium Way, Huddersfield, HD1 6PG.
Charity No. 1091226, Company No. 4331165