Terms & Conditions - Online Services

COVID-19 Changes

To allow our customers to be active safely in our facilities we have implemented a range of additional measures which are detailed on our guidance website: 

Please make sure you have reviewed this information before you book an activity as there maybe additional Terms and Conditions in place.

www.kalstaysafe.co.uk

 

Booking Activities Online

If you have any questions or require more information about any of our terms and conditions please contact us via the Contact Us page of this website.These terms and conditions ("Terms") set out the agreement between Kirklees Active Leisure ("Us", "We", "Our", "KAL") and you when you make use of our websites or mobile apps to make a booking. Please read these Terms carefully.

 

Booking Conditions

 

  • All fees paid in advance are non-refundable.

  • Bookings are non-transferrable.

  • Bookings made through our websites will be confirmed by an email sent to your registered email address. We recommend that you print or save a copy of this confirmation for your records. You maybe required to bring this confirmation when you attend your booking.

  • Payment must be made on booking. If you are required to make a payment for your booking you must do so at the time of booking. Any activitities that are not paid will be automatically cancelled 20 minutes after they are made.

  • It is your responsibility to check you have booked the correct venue, activity, time and date. KAL is under no obligation to rectify mistakes.

  • If you are unable to attend a pre-booked activity you agree to cancel your booking at the earliest opportunity. You can cancel your booking via:

    • our bookings website by logging in and clicking Manage Bookings,

    • our mobile app by tapping the My Bookings tile, or

    • our contact centre by calling us on the telephone number listed on the Contact Us page.

  • You agree to adhere to our admissions policies at all times during your use of our facilties. Failure to follow these policies may result in you being asked to leave the activity. In such cases no refund or alternative actitivies will be offered.

  • By making a booking you confirm you have reviewed and understood our Health Commitment Statement before you participate in any physical activity.

  • By making a booking you confirm you have reviewed and understood any specific guidance, terms and conditions for the activity you are booking on our Stay Safe website.

 

Booking Cancellations

 

  • Bookings are non-transferrable and non-refundable. If we are unable to provide the activity or service we will offer an alternative activity or date. If the alternatives are not acceptable we may, at our discretion, offer a refund.

  • If you are a member with a subscription that includes free access to a activities. If you make a booking and subsequently cannot attend you should cancel that booking at the earliest opportunity to free space up for other customers. Repeatedly failing to attended booked activities may result in your online bookings privlieges being removed. Please review your membership terms and conditions for further information.

  • Where customers have been found to have made overlapping bookings we may automatically cancel the latest booking(s) and notify you of such action.

 

We reserve the right to update, change or replace any part of these Terms by posting updates to this page. It your responsibilty to check this page periodically for changes. Continued use of our online services constitutes acceptance of these Terms.

Last updated: September 2020

Kirklees Active Leisure is a charitable trust limited by guarantee.
Registered Office: Stadium Business & Leisure Complex, Stadium Way, Huddersfield, HD1 6PG.
Charity No. 1091226, Company No. 4331165